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Gain Travel Experience Ltd is committed to protecting
your privacy and this Privacy Policy sets out the nature
of the information we collect, how we collect it, and
what happens to it. Please also view our Terms &
Conditions.
i.
Your information
'Your information' means facts such as your name,
contact details, travel preferences and special
needs/disabilities/dietary requirements that you supply
to us or is supplied to us, including any information
about other persons on your booking. Your information is
collected when you request information from us, contact
us (and vice versa) or make a booking with us. You are
responsible for ensuring that other members of your
party are aware of the content of our Privacy Policy and
consent to your acting on their behalf in all your
dealings with us. We will update your information as
appropriate in order to ensure it is up-to-date and
fully accurate.
ii. Our Use of Your Information
1. We may disclose your information to our suppliers and
service providers so that we can provide you with your
holiday services, including transfers,
flights, insurance, etc. Only information that is
necessary for this purpose is disclosed. For air
holidays, it may be a mandatory requirement, imposed on
airlines by governments at the point(s) of departure
and/or destination, to disclose your information for
security and anti-terrorism purposes, or any other
purposes which they determine appropriate.
2.
Some of the data we collect about you, such as relating
to health, may be considered "sensitive personal data"
under the Data Protection Act 1998. We collect it to
cater to your needs or act in your interest, but we do
so on the condition that we have your positive consent.
By booking your holiday with us you also agree for your
insurers, their agents and medical staff to disclose
relevant information (which may contain sensitive
personal data) to us in circumstances where we need to
act in the interest of everyone in the group you are
travelling with. For example, if you become ill and your
illness is infectious, we may need to make immediate
special arrangements for you. If you do not agree to our
use of your information in the manner described above,
we cannot accept your booking.
3.
For your peace of mind & to limit the amount of 'junk
mail' you may receive, we confirm that none of your
personal details will be passed onto any marketing
companies and will be solely used by us to ensure good
service provision.
iii. Direct Marketing Material
1. We may from time to time contact you by post, email
or telephone with information on holidays and related
services, brochures, offers, new products, forthcoming
events or promotions.
2.
You may indicate your preference to also receive our
direct marketing material for the above purposes by
telephone or e-mail.
3.
If you do not wish to receive such information or would
like to change your preference, please refer to point(2)
of Your Rights" below.
iv. Your Rights
1. You have the right to request in writing a copy of
the information we hold about you and to correct any
inaccuracies in your information.
2.
You have the right to ask in writing not to receive
direct marketing material about our products and
services. Once properly notified by you, we will take
steps to stop using your information in this way.
v. Aggregated Information
We may collect aggregate information relating to
customer trends and patterns and may disclose aggregate
statistics about enquiries made, visitors, customers and
sales in order to describe our services to prospective
partners, purchasers, advertisers and other reputable
third parties and for other lawful purposes. No
personally identifying information is disclosed.
vi. Monitoring
To ensure that we carry out our instructions accurately,
to help improve our service and in the interest of
security, we may monitor telephone calls and customer
transactions and activities on our website. All
recordings are and shall remain our sole property.
vii. Changes to the Privacy Policy
We reserve the right to make changes to this Policy as
required. Updates will be shown on our website. |